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Privacy Policy

BOCUMA Privacy Notice

1. Identity and Address of the Data Controller​

BOCUMA (hereinafter, the “Data Controller”), with address at Av. Del Árbol, Chapalita Sur, Zapopan, Jalisco, Mexico, C.P. 45040, is responsible for the processing of the personal data you provide to us, in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (or adjusted to local legislation, where applicable).

2. Personal Data Collected

For the purposes set forth in this Privacy Notice, BOCUMA will collect the following categories of personal data:

  • Identification and contact data: Full name, shipping address, email address, phone number.
  • Transactional and payment data: Information related to purchases made, credit/debit card number (processed by a third party and not stored by BOCUMA), billing information.
  • Electronic data: IP address, browser type, operating system, browsing preferences within our website.

BOCUMA does not collect sensitive personal data.

3. Purposes of Personal Data Processing

Your personal data will be processed for the following purposes:

A. Primary Purposes (Necessary for service provision):

  1. To process, complete, and track purchase orders made through the online store.
  2. To manage the delivery of products to your address.
  3. To issue invoices corresponding to your purchase, if requested.
  4. To respond to your questions, comments, and customer service requests.
  5. To notify you about the status of your order or any issue related to it.
  6. To maintain the security of our platform and prevent fraudulent activities.

B. Secondary Purposes (Not necessary for service provision):

  1. Sending promotions, offers, and advertising from BOCUMA.
  2. Conducting quality surveys and market research to improve our products and services.
  3. Statistical and behavioral analysis to personalize your shopping experience.

If you do not wish your personal data to be processed for secondary purposes, you may express your refusal at any time by sending an email to contacto@bocuma.mx .

4. Transfer of Personal Data

Your personal data may be transferred, as necessary, to the following entities in order to fulfill the primary purposes:

  • Courier and shipping companies: To physically deliver purchased products.
  • Payment service providers (Payment Gateways): For secure processing of financial transactions.
  • Competent authorities: In the event of a legal requirement, court order, or to comply with legal obligations.

BOCUMA will not sell, commercialize, or rent your personal data to third parties without your prior consent.

5. Means to Exercise ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to know what personal data we hold about you, what it is used for, and the conditions under which it is processed (Access). You also have the right to request correction of your personal data if it is outdated, inaccurate, or incomplete (Rectification); request its deletion when you believe it is not being properly used (Cancellation); and object to the use of your personal data for specific purposes (Opposition).

To exercise any of your ARCO rights, you must submit a request by sending an email to contacto@bocuma.mx , including:

  1. Your full name and address or another means to communicate the response to your request.
  2. Documents proving your identity (simple copy of an official ID).
  3. A clear and precise description of the personal data regarding which you wish to exercise any ARCO right.
  4. Any other element or document that facilitates locating the personal data.

6. Revocation of Consent

You may revoke the consent you have granted us for the processing of your personal data. However, please note that in some cases we may not be able to comply with your request immediately or cease processing altogether, as we may be required to continue processing your data due to legal obligations.

To revoke your consent, please submit your request by email to contacto@bocuma.mx.

7. Use of Cookies and Web Beacons

Our website uses tracking technologies such as cookies and web beacons to monitor your behavior as an internet user, provide better service and user experience, and offer products and services based on your interests. You may disable these technologies through your browser settings.

8. Changes to the Privacy Notice

This Privacy Notice may be modified, changed, or updated due to new legal requirements, our own needs, or other causes.


We commit to keeping you informed of any changes to this notice through a prominent notification on our website: https://www.bocuma.mx/.